632 Regal
07-03-2006, 08:55 PM
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632regal: item 170004613570 needs to be deleted cause I cant revise it with Ebay anymore. I want to delete and relist but I can not find that option now. Please advise
Your chat session has started..
Jimmy J.: Hello and welcome to eBay Live Chat! My name is Jimmy.
There maybe be a short survey after this chat to improve future chat performances.
Thanks for writing your concern in advance, please give me a moment to address the situation. In the meantime, if you're a registered member, may I please start by confirming your User ID?
Jimmy J.: Thanks for confirming your UserID! Please give me a moment to review your concern.
Jimmy J.: Thanks for waiting! I was trying to find your item however I cannot find this item with this item number could you please double check the item number again or give me the link for your item?
632regal: i cant paste it because of this shitty chat window, i will type it again
Jimmy J.: To copy please highlight the section you need and press 'Control + C' to copy, then press 'Control + V' to paste the information.
632regal: 170004613570
Jimmy J.: Please do try to refrain from using profanity as I am uncomfortable with that language and I wish to keep this chat in a professional manner.
Jimmy J.: Thanks! Please give me a moment to review this for you.
632regal: thanks that helped
Jimmy J.: This is your item correct? porcelain Doll Item number: 170004613570
632regal: correct
Jimmy J.: Okay you should be able to revise this listing. May I ask what happens when you try to revise this listing and maybe I can help with your revisions?
632regal: please delete it so I can relist it with the pictures in order
Jimmy J.: I can show you how to revise this listing so you can change the picture order if you have the pictures still on your listing as please note you will be charged the insertion fees and any listing upgrade fees you have used when you do this.
632regal: when i try to revise it hangs and never changes pages, i went to another computer in out office and I had the same experience
Jimmy J.: I see, in this case may I suggest you to check your anti virus, pop up blockers and firewall settings to make sure that they allow ebay content to be sent to your computer.
You may also wish to you run your spyware program to clean up your computer and clear your cache.
632regal: so your going to charge me to relist because I cant revise my item?
632regal: our system is VERY aware and set up to deal with spyware
Jimmy J.: I mean if you end your listing and then relist it you would be losing your insertion fees and any listing upgrades you have used however if you have your pictures saved onto your computer I should be able to help with this.
Jimmy J.: eBay suggests to use spyware programs like Spybot and or As Aware to clean up your computer. These spyware programs are free and be found by searching on your favorite search engine like www.google.com, www.yahoo.com, etc.
Jimmy J.: I apologize that this issue could not be resolved for you in this chat session. I am very sorry but I have asked my supervisor and done all I can in my power. In order to assist you further, please email our support group through our webform located at:
http://pages.ebay.com/help/basics/select-support.html
Thanks for chatting.
Your entries will become visible to the agent once they have joined the chat. Thank you for your patience.
632regal: item 170004613570 needs to be deleted cause I cant revise it with Ebay anymore. I want to delete and relist but I can not find that option now. Please advise
Your chat session has started..
Jimmy J.: Hello and welcome to eBay Live Chat! My name is Jimmy.
There maybe be a short survey after this chat to improve future chat performances.
Thanks for writing your concern in advance, please give me a moment to address the situation. In the meantime, if you're a registered member, may I please start by confirming your User ID?
Jimmy J.: Thanks for confirming your UserID! Please give me a moment to review your concern.
Jimmy J.: Thanks for waiting! I was trying to find your item however I cannot find this item with this item number could you please double check the item number again or give me the link for your item?
632regal: i cant paste it because of this shitty chat window, i will type it again
Jimmy J.: To copy please highlight the section you need and press 'Control + C' to copy, then press 'Control + V' to paste the information.
632regal: 170004613570
Jimmy J.: Please do try to refrain from using profanity as I am uncomfortable with that language and I wish to keep this chat in a professional manner.
Jimmy J.: Thanks! Please give me a moment to review this for you.
632regal: thanks that helped
Jimmy J.: This is your item correct? porcelain Doll Item number: 170004613570
632regal: correct
Jimmy J.: Okay you should be able to revise this listing. May I ask what happens when you try to revise this listing and maybe I can help with your revisions?
632regal: please delete it so I can relist it with the pictures in order
Jimmy J.: I can show you how to revise this listing so you can change the picture order if you have the pictures still on your listing as please note you will be charged the insertion fees and any listing upgrade fees you have used when you do this.
632regal: when i try to revise it hangs and never changes pages, i went to another computer in out office and I had the same experience
Jimmy J.: I see, in this case may I suggest you to check your anti virus, pop up blockers and firewall settings to make sure that they allow ebay content to be sent to your computer.
You may also wish to you run your spyware program to clean up your computer and clear your cache.
632regal: so your going to charge me to relist because I cant revise my item?
632regal: our system is VERY aware and set up to deal with spyware
Jimmy J.: I mean if you end your listing and then relist it you would be losing your insertion fees and any listing upgrades you have used however if you have your pictures saved onto your computer I should be able to help with this.
Jimmy J.: eBay suggests to use spyware programs like Spybot and or As Aware to clean up your computer. These spyware programs are free and be found by searching on your favorite search engine like www.google.com, www.yahoo.com, etc.
Jimmy J.: I apologize that this issue could not be resolved for you in this chat session. I am very sorry but I have asked my supervisor and done all I can in my power. In order to assist you further, please email our support group through our webform located at:
http://pages.ebay.com/help/basics/select-support.html
Thanks for chatting.